This woman called in while I was on inbound freaky crazy screaming about how tired she is of year after year of wrong number debt collection calls to her number. I kind of felt bad for her. Then again, she'd been putting up with our company calling for five months! It was a wrong area code. Hundreds of calls because someone years ago mis-typed an area code.
What I wanted to tell her was that:
It was a computer that dialed the phone, not me! You've ignored a computer for the last five months. I'm the first human eyes on the data in our system. Ever. All you have to do is be smarter than a dumb computer!
What I did say was:
I'm so sorry for the calls. I can see that they'd be annoying. I'll fix it so we don't call you again.
Don't let computers do the talking ... get to a human being.
And, get to a human being on on day 5 rather than day 165 ... you will suffer a lot less stress.
Drowning in Debt T-shirt by nemos1271
What I wanted to tell her was that:
It was a computer that dialed the phone, not me! You've ignored a computer for the last five months. I'm the first human eyes on the data in our system. Ever. All you have to do is be smarter than a dumb computer!
What I did say was:
I'm so sorry for the calls. I can see that they'd be annoying. I'll fix it so we don't call you again.
And, get to a human being on on day 5 rather than day 165 ...
Drowning in Debt T-shirt by nemos1271
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