I'll tell you why they sent you a bill on a box. Because, they agreed to send you an itemized bill for your convenience when you signed the contract. Or, didn't you read it before you signed?
Actually, many written contracts include that being billed isn't required prior to payment (and that is why Justine was able to post the AT&T Simplified Billing post). Companies only send bills to customers to expedite payment. But, they really don't care if the mail gets to you. They do not care if your postal worker is new and delivers your mail to the guy upstairs. Nor do they care if that guy fed your bill to his shredder. They want their money, and put it in the contract that you're responsible to pay them even if they don't tell you to pay them. (Well, most written contracts anyway.)
The company I work for collects debt that AT&T sold to a debt purchaser after giving up and the first thing out of the mouths of 99 out of 100 old AT&T users is: “I don’t know what you’re talking about. I never got a bill. They never sent me a bill.”
The second thing out of their mouths is: "Oh, and I use Sprint. I never had AT&T."
The company I work for also collects debt for Sprint and wouldn't you know, 99 out of 100 of those debtors used AT&T phones and never heard of their debt with Sprint.
The only thing that is silly about iPhone users receiving 300-page bills is that the execs at AT&T underestimated that people like that actually exist among us. Notice, I didn't say live among us. (Seriously folks, if you're texting 30,000 times a month you need to get a life.) Anyway, they’re executives of a multi-billion dollar company and they should have their fingers on the pulse of the market they were getting into. Don't you think? Isn’t that what they get paid for? But, apparently this woman caught the boardroom at AT&T by surprise.
I image that some like-minded cellphone user in AT&T accounting probably knew this would be a problem. But, mum is the word. She couldn't tell on herself. If she admitted to her boss (and so on and so forth up the chain) that she text-messages 30,000 times a month, her boss would know she was text-messaging at work.
People who spend that much time with their phone are doing some serious multi-tasking. You know, like the people behind us on the Interstate who are driving with their elbows while they text-message. Or, the people in the stall next to you in the bathroom that are on the phone while they pee.
Back to this Justine, I saw the RAW interview posted by her local TV station WTAE. She flips and fluffs her hair. She’s obviously got time for showers. Suppose that means iPhones are waterproof?
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